| CHI 98 Conference Program | April 18-23, 1998, Los Angeles, CA USA |
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Susan M. Dray, Dray & Associates
Benefits
You will learn how to plan for and carry out observations of users. A heavy
emphasis is placed on practical steps for the designer to take that will lead to
success.
Origins
This is an updated version of a highly-regarded CHI 97 tutorial.
Features
Audience
Anyone who wants to understand how users work in order to do a better job of
system design. Developers, designers and managers who are responsible for
customer needs analysis and identifying user requirements.
Presentation
Lecture, group discussion and small group exercises to obtain practical
experience performing structured observation.
Instructor
Susan M. Dray has a Ph.D. in Psychology from UCLA and has worked as researcher,
manager and consultant in the organizational design and use the of technology at
Honeywell, Inc., American Express Financial Advisors and most recently, as an
independent consultant who has published numerous articles. She is a Fellow of
the Human Factors and Ergonomics Society (HFES). She has been active with the CHI
conferences since CHI 84. She was the North American Editor of the international
journal, Behaviour and Information Technology and currently edits the Business
Views column of interactions.
Related Tutorials
Karen Holtzblatt, InContext Enterprises; Hugh Beyer, InContext Enterprises
Benefits
You will be able to plan and conduct a project using contextual techniques to
gather customer data.
Origins
Update of a highly rated CHI 97 tutorial.
Features
Audience
Anyone interested in putting contextual or customer-centered techniques into
practice in their own projects. Will be most valuable to those with some
knowledge of contextual techniques since it focuses on procedural aspects of
using them and takes knowledge of the techniques for granted.
Presentation
Lecture, demonstration and hands-on exercises.
Instructors
The instructors developed Contextual Design, a customer-centered design process
that extends the contextual inquiry data gathering technique. Dr. Holtzblatt
originated the Contextual Inquiry approach to field data collection and pioneered
its introduction into working engineering teams. She has used customer-centered
processes to design and evaluate software, hardware and business processes. Hugh
Beyer has worked in the industry as programmer, architect and consultant. He has
designed and developed object-oriented repositories and integrated CASE systems,
and has developed processes for using customer data to drive object-oriented
design. They are co-founders of InContext Enterprises Inc., coaching teams to
design products, product strategies and information systems from customer data.
Related Tutorial
Kathy Potosnak, Interface Concepts
Benefits
You will learn the purpose and value of conceptual design as the basis for a user
interface. You will gain hands-on experience with a user-centered conceptual
design framework that will guide you step-by-step when creating or modifying a
conceptual design for a product.
Origins
This is a new tutorial for CHI 98.
Features
Audience
Anyone who participates in product design activities.
Presentation
Lecture interspersed with several large group and small team exercises.
Instructor
Kathy Potosnak is principal consultant of Interface Concepts, a user interface
consulting firm she established in 1995. She developed and refined the conceptual
design framework based on 14 years of experience in human-computer interaction.
Previously, Kathy was employed at Adobe, Aldus and Ashton-Tate, where she was
responsible for user interface design across entire product lines. She received
her Ph.D. in engineering psychology from Johns Hopkins University, has published
over 30 articles and taught numerous UI design courses. She is co-founder and
past chair of the Puget Sound SIGCHI chapter and a member of SIGCHI, HFES,
IEEE-CS and UPA.
Related Tutorials
Karen Holtzblatt, InContext Enterprises; Hugh Beyer, InContext Enterprises
Benefits
You will learn how to develop work models for representing data from field
studies in a form that is suitable for system design.
Origins
This is an update of a highly rated tutorial from CHI 95, CHI 96 and CHI 97.
Features
Audience
Anyone interested in customer-centered design, requirements analysis or tailoring
products and systems to people's work. Especially valuable for those who have
experience collecting field data about users.
Presentation
Lectures, video, demonstrations and hands-on exercises.
Instructors
The instructors developed Contextual Design, a customer-centered design process
that extends the contextual inquiry data gathering technique. Dr. Holtzblatt
originated the Contextual Inquiry approach to field data collection and pioneered
its introduction into working engineering teams. She has used customer-centered
processes to design and evaluate software, hardware and business processes. Hugh
Beyer has worked in the industry as programmer, architect and consultant. He has
designed and developed object-oriented repositories and integrated CASE systems,
and has developed processes for using customer data to drive object-oriented
design.
Related Tutorials
Organizers
Session Chair: Marti Hearst, University of California
Organizers
Session Chair: Allan Maclean, RXRC
Organizers
Panelists
Session Chair: Angel R. Puerta, Stanford University
Session Chair: Richard Appleyard, Oregon Health Sciences University
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