| CHI 98 Conference Program | April 18-23, 1998, Los Angeles, CA USA |
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Doctoral Consortium Faculty Members
Participants
Benefits
You will learn about the CHIkids model of technology immersion for kids, a
problem-centered approach to teaching for educators, and examples of contextual
inquiry and participatory design methodologies for HCI professionals.
Origins
This is a new tutorial for CHI 98.
Features
Audience
Anyone who is interested in learning more about the design of technology
environments for kids, as well as the immersion of kids in the technology
experience. No previous background or knowledge in the area of children and
technology is assumed.
Presentation
Lecture, group discussion, hands-on participation in CHIkids.
Instructors
Angela Boltman is a CHI 98 CHIkids Co-Chair. She was a 1997 CHIkids leader.
Angela is the Technology Specialist at Hawthorne Elementary School in
Albuquerque, New Mexico. Allison Druin is Assistant Professor at the University
of Maryland's College of Education and Institute for Advanced Computer Studies.
She is the founder of the CHIkids program. Adrian Miura is a Multimedia Project
Developer at the University of New Mexico's Division of Media Technology
Services. He is currently developing the University's first Web-based course.
Related Tutorial
Other tutorials offered within the Education Application Domain Area:
The 1998 Development Consortium will be bringing together teachers who are attempting to utilize computers as an educational tool within their classrooms. These teachers will be from varied grade levels and represent many countries. This event will provide an opportunity for teachers to shape how computers are being used in educational settings and how HCI research and development might improve the use of computers in the classroom.
The Consortium will meet in a workshop-style environment on the Sunday prior to the conference and again at the end of the conference. Participants will also have an opportunity to experience the CHIkids program.
Development Consortium Co-Chairs
Benefits
You will learn a structured approach to user-centered design based on the
principles of the forthcoming International Standard "Human centred design
processes for interactive systems" (ISO DIS 13407) and other associated
standards.
Origins
This is a new tutorial for CHI 98.
Features
Audience
Human factors practitioners and researchers interested in the practical
application of appropriate methods. Project and business managers who wish to
improve the usability of their systems. IT procurers who wish to ensure their
suppliers have a human-centred design process in place.
Presentation
Lecture and small-group exercises.
Instructors
Nigel Bevan has first degrees in physics and psychology and a Ph.D. in
man-machine interaction. He was technical coordinator of the MUSiC project, and
is now manager of the INUSE and RESPECT projects with a network of Usability
Support Centres around Europe. He is an active participant in ISO 13407, and is
editor of ISO 9241-11, ISO 14598-1 and ISO 9126-1. Ian Curson has been working
with NPL Usability Services since obtaining his masters degree in Technical
Communication and Human-Machine Interaction in 1993. He is responsible for
commercial services provided by NPL Usability Services, including consultant
training and evaluations.
Related Tutorials
Benefits
You will learn how to produce a more usable product by prototyping and testing a
design in a matter of hours, using readily available materials.
Origins
This is an update of a tutorial presented at several CHI conferences. This year
more emphasis is placed on discount usability methods and less on design
principles and user interface guidelines.
Features
Audience
All members of the development team, including engineers, designers, technical
writers and managers. Experience in developing commercial products is highly
recommended. Participants are not assumed to have experience with usability
testing.
Presentation
Lecture, hands-on design exercise and competition.
Instructors
Jared M. Spool is Founding Principal of User Interface Engineering. He has over
16 years experience conducting usability evaluation on a variety of products, and
is an expert in paper prototyping techniques. Jared is on the faculty of the
Tufts University Gordon Institute. He speaks at other conferences around the
country such as Web 97, SD 97 and WinHelp. Carolyn Snyder is a Principal at User
Interface Engineering. A former software developer, now teaching paper
prototyping techniques to development teams, facilitates usability tests, writes
articles on topics related to usability and has lectured at Harvard and NIST. She
has an MBA from the University of Chicago and a BS in Computer Science from the
University of Illinois.
Related Tutorials
Benefits
You will learn about the benefits of Java from a user interface designers'
viewpoint.
Origins
This is a new tutorial for CHI 98.
Features
Audience
User interface designers, user interface programmers and researchers. Attendees
should have basic knowledge of the Web, some experience with common user
interface software concepts and user interface guidelines. Java programming
knowledge is not necessary.
Presentation
Interactive presentations and examples
Instructors
Manfred Tscheligi is Professor of Applied Computer Science at the University of
Vienna and Director of the Center for Usability Research and Engineering (CURE).
Verena Giller is Research Associate at the University of Vienna and Vice Director
of the Center for Usability Research and Engineering (CURE). CURE is working on
research and industrial projects in various domains. CURE is a member of the
European Usability Centre (EUSC) Network, and runs the Austrian Java Competence
Center (JCCA) in cooperation with SUN Microsystems. Several Java oriented
industrial projects are managed by these instructors.
Related Tutorials
Benefits
You will learn the theoretical underpinnings of how people remember and how they
solve problems. You will also learn how to use that knowledge during product
design to interpret user interface guidelines and also to go beyond the
guidelines.
Origins
This was a top-rated tutorial at CHI 95, CHI 96 and CHI 97.
Features
Audience
Anyone interested in human-computer interaction and interactive system design who
has not done course work in cognitive psychology. Not intended for the human
factors specialist, for the individual with extensive training in psychology or
for the individual seeking a state-of-the-art literature review of the latest
research in cognitive psychology.
Presentation
Interactive presentation and hands-on demonstrations.
Instructor
Tom Hewett is Professor of Psychology at Drexel University in Philadelphia,
Pennsylvania, USA, where he teaches courses on Cognitive Psychology, Problem
Solving and Creativity, Psychology of Human-Computer Interaction and the
Psychology of Interaction Design. Some of his papers have described the structure
and implications of a taxonomy for thinking about instructional computing. Dr.
Hewett chaired the SIGCHI Curriculum Development Group which developed
recommendations for undergraduate curricula and courses for HCI. He served for
four years as vice-chair for operations of SIGCHI and was one of the general
co-chairs for the CHI 94 conference.
Related Tutorial
Benefits
You will learn what groupware technologies are being used, what problems people
have encountered and how successes were obtained.
Origins
Popular at previous CHI conferences, this tutorial has been revised for CHI 98.
Features
Audience
Designers, developers, researchers, marketers and managers who need to know about
the current possibilities and future trends of CSCW, groupware or workflow
systems. A general background in HCI and experience working collaboratively is
assumed. Broad knowledge or experience with collaborative technologies is not
expected.
Presentation
Lectures and structured activities.
Instructors
Steven Poltrock and Jonathan Grudin, Co-Chairs of CSCW 98, began collaborating in
1986. Jonathan Grudin, Editor-in-Chief of ACM Transactions on Computer-Human
Interaction, has worked as a developer and researcher, and has published numerous
technical and popular articles. Steven Poltrock introduces, evaluates and deploys
groupware systems that support information sharing, organizational memory,
concurrent engineering, collaborative authoring and workflow management. Together
they have authored several overviews of CSCW and groupware.
Related Tutorials
John M. Carroll, Virginia Tech; Mary Beth Rosson, Virginia Tech
Benefits
A community network is a special case of a network community in which a physical
community coextends with the network community. Some observers have argued that
community networks represent a vital contemporary manifestation of strong
democracy. This tutorial will survey and analyze network communities and
community networks focusing on how they impact human activities and institutions.
Origins
This timely and contemporary topic that has been successfully presented at
previous CHI conferences has been updated for CHI 98.
Features
Audience
Intended for HCI professionals who want to attain a basic understanding of
network concepts, skills and issues. No prior knowledge is assumed.
Presentation
Lecture and demonstrations.
Instructors
John M. Carroll is Professor of Computer Science and Psychology and head of the
Computer Science Department at Virginia Tech. His research is the analysis of
learning, problem solving and collaboration in HCI contexts, and the design of
appropriate methods, tools, and environments. His most recent work focuses on
education and community history applications of the Blacksburg Electronic Village
and the WWW. Mary Beth Rosson is Associate Professor of Computer Science at
Virginia Tech; previously, a Research Staff Member and Manager at the IBM T. J.
Watson Research Center. Her research interests include developing new paradigms
for the study of human-computer interaction, using network technology to support
collaboration, and psychological issues in the learning and use of the
object-oriented design paradigm.
Related Tutorials
Benefits
You will learn how to plan for and carry out observations of users. A heavy
emphasis is placed on practical steps for the designer to take that will lead to
success.
Origins
This is an updated version of a highly-regarded CHI 97 tutorial.
Features
Audience
Anyone who wants to understand how users work in order to do a better job of
system design. Developers, designers and managers who are responsible for
customer needs analysis and identifying user requirements.
Presentation
Lecture, group discussion and small group exercises to obtain practical
experience performing structured observation.
Instructor
Susan M. Dray has a Ph.D. in Psychology from UCLA and has worked as researcher,
manager and consultant in the organizational design and use the of technology at
Honeywell, Inc., American Express Financial Advisors and most recently, as an
independent consultant who has published numerous articles. She is a Fellow of
the Human Factors and Ergonomics Society (HFES). She has been active with the CHI
conferences since CHI 84. She was the North American Editor of the international
journal, Behaviour and Information Technology and currently edits the Business
Views column of interactions.
Related Tutorials
Benefits
You will learn the principles of good screen design, including a detailed
examination of screen layout, templates and metaphors.
Origins
This is a new tutorial for CHI 98.
Features
Audience
Computer professionals involved in user interface design, including systems
analysts, business analysts, software developers, multimedia developers and
computer-based training authors. It is an advantage if attendees are familiar
with GUIs and/or GUI design.
Presentation
Presentation and hands-on exercises.
Instructor
Cliff Wilding is from Melbourne, Australia, and is a senior consultant with The
Hiser Group, a user interface design and usability consultancy. He specializes in
contextual inquiry, user interface design, participatory design and usability
testing for commercial and in-house applications. Platforms range from
traditional GUI operating systems to new media and the Web. Most of his time is
spent on project work for clients in the Australian government and industry,
including Telstra, Commonwealth Bank of Australia, Australia Post, Health
Insurance, BHP and the Royal Australian Air Force.
Related Tutorials
Benefits
Learn what techniques and methods are available for designing good user
interfaces to both traditional software applications and to Web pages and
applets, when and why to apply them, evaluation techniques, and organizational
and managerial strategies.
Origins
This CHI "classic," renamed for CHI 98, consistently receives high ratings. The
tutorial has been updated to reflect new ideas, approaches and methods in the
field.
Features
Audience
Development managers, developers responsible for usability and usability
engineering practitioners. Experience with software development methodologies
will provide a useful context. No experience with usability engineering is
necessary.
Presentation
This tutorial is organized around a sample development life cycle and presents an
overview of human factors methods that can be applied at different points in the
development process.
Instructor
Deborah J. Mayhew holds a Ph.D. in Cognitive Psychology, has worked 19 years in
software development organizations, 12 years as a usability consultant and has
authored and contributed to three books on usability. Her clients include IBM,
AT&T, American Airlines and many others. Often her work involves introducing
usability techniques and methods into software development organizations.
Related Tutorial
Benefits
You will learn how to manage the fundamental concepts, terms, images and sounds
for metaphors in productivity tools, multimedia and Web products and services,
including data displays.
Origins
This is a popular tutorial from previous CHI conferences.
Features
Audience
Researchers and developers who may have designed user interfaces but have not
studied metaphors specifically. Oriented toward practical user interface
designers as well as those interested in visual communication, art history and
anthropological aspects of computer interfaces.
Presentation
Lecture, case-study analyses, small-group design exercises and demonstrations.
Instructor
Aaron Marcus, president of Aaron Marcus and Associates, Inc. of Emeryville, CA
and New York, NY, has presented tutorials since 1980. He founded his user
interface design firm in 1982. He has written or co-authored four books on
visual communication and over 100 articles, essays and papers on metaphor design,
and visual communication.
Related Tutorials
Benefits
You will explore techniques for designing speech user interfaces by examining
existing products and research prototypes.
Origins
This is a new tutorial for CHI 98.
Features
Audience
User interface designers and application developers who are interested in
understanding the issues involved in designing effective speech interfaces.
Participants are not expected to have prior knowledge of the basic underlying
speech input and output concepts.
Presentation
Lecture and small-group exercises.
Instructors
Nicole Yankelovich is a Principal Investigator of the Speech Applications project
at Sun Microsystems Laboratories. She specializes in designing speech user
interfaces and has published numerous papers on user interface design, speech
applications and hypertext. Jennifer Lai has been working with the Speech
Recognition effort at IBM Research for 9 years. She has conducted requirements
gathering, design, development and usability testing for speech systems,
including the IBM product MedSpeak/Radiology. She has published papers on the use
of speech in multimedia systems, the development of statistical language models
and has the patent for a Method and System for Natural Language Translation.
Benefits
You will learn practical techniques for designing Web sites while meeting tight
schedules and working with limited budgets.
Origins
This is a new tutorial for CHI 98.
Features
Audience
Designers and developers who are interested in Web site design. Experience
browsing and searching the Web is assumed.
Presentation
Lecture and small-group activities.
Instructors
Tom Brinck is director of design & production at Diamond Bullet Design, doing Web
site design and usability consulting for a wide spectrum of clients. Tom has an
MA in computer science and cognitive psychology, and has previously done research
in educational software, multimedia, and network services at Apple Computer,
Toshiba and Bellcore. Darren Gergle is a digital designer at Diamond Bullet
Design. He has degrees in fine arts and psychology from the University of
Michigan and studied printmaking at the Glasgow School of Art. He previously
worked on various digital media projects at the University of Michigan Museum of
Art. Scott Wood is president of Diamond Bullet Design. His duties include site,
database and software design. He has an MA in computer science and experience
with software development and usability consulting.
Related Tutorials
Benefits
You will learn to draw what you see, rather then what you believe you see. You
will learn basic strategies to unlock the visual perceptual mode of thinking.
Origins
This is a top-rated tutorial from CHI 97 and is a one-day version of Betty
Edwards' renowned drawing course.
Features
Audience
This tutorial is intended for a wide audience. No previous drawing experience is
required; in fact, it's designed for people who believe they can't draw.
Enrollment is limited for this tutorial - register early to guarantee yourself a
space.
Presentation
Lecture with hands-on drawing exercises.
Instructor
Betty Edwards is a creativity consultant and author of Drawing on the Right Side
of the Brain and Drawing on the Artist Within. Her educational background is in
art education and psychology. She is Professor Emeritus at California State
University, Long Beach. Brian Bomeisler is an exhibiting New York painter and
instructor of drawing. He holds a BA in fine art from Pratt Institute of New
York. His work appears in the permanent collections of the San Diego Museum of
Contemporary Art, and in corporate and private collections worldwide. He has
taught with Betty Edwards for over ten years.
Related Tutorials
This tutorial will also be offered twice on Monday. Betty Edwards
will instruct one session on Monday (#19) and Brian
Bomeiseler will instruct the
other Monday session (#20).
The CHI Basic Research Symposium presents an opportunity for researchers from different disciplines to exchange new developments and insights from their own fields and thereby expand their vision of human-computer interaction. The two-day event is a cross between a mini-conference and a workshop. Participants are selected by a program committee that reviews submitted position papers, bringing together a diverse group of researchers with innovative research underway. The symposium itself includes interactive research presentations, group discussions around common themes and small, group break-out activities.
The mission of the CHI Basic Research Symposium is to provide a venue where researchers conducting ground-breaking, controversial and emerging research can discuss that research with a diverse group of peers. Our vision for this year's Basic Re-search Symposium is for each participant to leave with a better understanding of the re-search methods, goals and frontiers of a wide range of HCI disciplines. Each participant should contribute to the collective under-standing and leave with new ideas for conducting, integrating and applying research.
The Basic Research Symposium welcomes two types of submissions:
(1) Position Papers. Up to ten pages introducing your field and your work. Authors of accepted position papers will be given time to present the work in an interactive discussion format.
(2) Position Statements. Up to two pages introducing you and your interests. Authors of accepted position statements will be invited to participate in the symposium.
Sample submissions and further information is available at http://www.cs.umn.edu/~konstan/BRS98/.
Contact
Joseph Konstan
University of Minnesota
Department of Computer Science
4-192 EE/CS Building, 200 Union St. SE
Minneapolis, MN 55455 USA
Tel: +1 612 625 1831
Email: chi98-brs@cs.umn.edu
Traditional Information Retrieval (IR) is concerned with improving effectiveness of indexing and retrieval mechanisms, and with supporting one information seeking behavior: specified searching through query formulation. This supports one kind of user population, with one kind of information need. The networked information environment has resulted in a shift in the user population of IR systems. This has introduced new classes of users, in the sense of levels of expertise, and has also made clear that there are different kinds of information needs and different kinds of information seeking behaviors than those supported by traditional IR systems and techniques. This workshop focuses on developing an understanding of one such information seeking behavior, Information Exploration, on interface design for supporting this behavior and on evaluation methods for assessing such interfaces. Information Exploration addresses the goal of refining a vague concept into a more thorough understanding of the problem that led to the information interaction.
Problems to be addressed include:
Twenty participants will be selected on the basis of a one-page abstract of a position paper on one of the three themes of the workshop. These abstracts must include a specification of the Information Exploration task which is being addressed and an explicit statement of the relationship of the proposal/position to that task.
More information is available at http://anarch.ie.utoronto.ca/people/golovch/CHI98workshop/.
Contact
Gene Golovchinsky
FX PAL, Inc.
3400 Hillview Ave., Bldg 4
Palo Alto, CA 94304 USA
Tel: +1 650 813 7361
Email: gene@pal.xerox.com
Discussion at last year's workshop, "Object-Oriented Models in User Interface Design," examined the role of object modeling in user interface design. Workshop participants collaborated on a framework describing user interface design in the software development life cycle. This framework is described in the October 1997 issue of SIGCHI Bulletin. We take as a starting point this framework. The goal of this workshop is to produce a method and notation framework to support the use of task, process and work analysis and modeling as a source of objects for system design and a determinant for suitable end user support by the system.
Potential participants should submit a position paper of approximately 2000 words that describes experience or theory relating to:
Papers should, where appropriate, build upon last year's workshop discussion as expressed in the SIGCHI Bulletin article.
Contact
John Artim
OOCL (USA), Inc.
2841 Junction Ave., Suite 200
San Jose, CA 95134 USA
Tel: +1 408 576 6494
Email: jartim@acm.org
The fundamental problem associated with video and images is that they are already visual data. Thus, many interesting classes of visual information have no natural and obvious alternative presentation despite their original appearance. The arising problem is, therefore, to visualize a more metaphorical view onto that information which does not automatically map onto the physical world.
In spite of this need, current visualization research (e.g., Videostreamer (Davenport) or Video Micons and Video Space Icon (Tonomura/Abe)) has not been active enough in discovering new visual metaphors for representing/presenting pictorial information.
The purpose of the workshop is to explore new ideas for representations of visual media and to clarify the nature, scope, limits and dangers of new interface metaphors for visual media.
Applicants should send position papers (3-5 pages in .pdf format), articulating their interests, ideas and experiences in information visualization and visual media. Videos and application demonstrations are strongly encouraged. We welcome papers from people with a variety of insights and perspectives (e.g., HCI, data mining, imaging, graphics, entertainment, education, etc.). Selection, based on the position papers, will seek to balance perspective and interests of the participants.
Participants will be expected to read the position papers of other participants prior to the workshop, and to prepare a brief presentation of their own views. Participants will be asked to assist in the preparation of the workshop report. The workshop is limited to 15 participants.
More information is available at http://www.darmstadt.gmd.de/mobile/chi98/.
Contact
Amd Steinmetz
Mobile Interactive Media, GMD-IPSI
Dolivostr. 15
64293 Darmstadt Germany
Tel: +49 6151 869862
Email: arnd.steinmetz@darmstadt.gmd.de
When designing user interfaces for safety critical systems designers must satisfy both usability and safety requirements at both the specification and implementation level. These systems have human operators and increasingly their role is mediated by computer technology. Clearly, in this domain, usability issues can have potentially disastrous consequences, yet CHI conferences have not addressed this type of application. We believe that the design of user interfaces in this area requires the use of innovative technologies for supporting user interactions and the support of many kinds of skills and backgrounds to be addressed effectively.
The challenge of the workshop is to bring together researchers from the disciplines of software engineering and human factors to consider issues in safety critical system design which are at the intersection of usability and safety. Areas of concern are requirements analysis, specification, testing and evaluation.
We will focus on specific issues which we feel are relevant in this application area:
More information is available at http://lis.univ-tlse1.fr/~palanque/wschi98.html.
Contact
Philippe Palanque
University Toulouse 1
Place Anatole France
31042 Toulouse Cedex France
Tel: +33 561 63 35 88
Email: palanque@cict.fr
It is generally accepted that the tasks the user has to fulfill with a system should play an important role in its design. Knowing the user's tasks enables the designer to construct user interfaces reflecting the tasks' properties, including efficient usage patterns, easy-to-use interaction sequences and powerful assistance features. As a consequence, task modeling becomes a central part of the user interface design process. To accomplish this, a systematic transition has to exist from task identification to user interface construction. Hence, a task model of how the user performs her or his tasks with the system has to be defined. This model contains the task structure, the division of labor between user and system as well as information about the objects used within tasks. The result of this design phase is a dialogue model: a constructive abstraction of the finally implemented user interface.
The goal of our workshop is to learn more about the transition from task model to dialogue model. We will bring together people with expertise in this domain in order to collect, structure and interrelate work dealing with this non-trivial transition. We will discuss practical design projects where this problem showed up, research on theoretical, systematic approaches to the problem and development of tools and techniques supporting the transition.
The workshop is directed at people from academia, research departments of companies or software development companies dealing with practical user interface design problems. All participants should be actively interested in task and dialogue modeling and in the transition from one model to the other.
More information is available at http://www.uni-paderborn.de/fachbereich/AG/szwillus/chi98ws/index.html.
Contact
Gerd Szwillus
University of Paderborn
Fachbereich Mathematik/Informatik
D-33095 Paderborn Germany
Tel: +49 5251 606624
Email: szwillus@uni-paderborn.de
The rate of creation of hypermedia information has far outpaced developments in the theory of how to design hypermedia to best facilitate users' comprehension of, and navigation within, the information being presented. Despite (or perhaps, because of) the commercial success of these systems, their design had largely been guided by common sense and intuitions rather than theory. In this context, the theme of the workshop is emerging theoretical foundations of design, use and evaluation of interactive visualization, multimedia and hypermedia systems.
Topics Include
Two kinds of electronic submissions (HTML files) are solicited:
Invitations to participate will be issued based on a review of submissions. We will be looking for innovative theories, integrative approaches, promising works in progress and the potential to stimulate discussion. We expect to invite no more than 20 participants.
More information is available at http://www.eng.auburn.edu/department/cse/research/vi3rg/ws.html.
Contact
N. Hari Narayanan
Computer Science & Engineering Department
Auburn University
Auburn, AL 36849 USA
Tel: +1 334 844 6312
Email: narayan@eng.auburn.edu
User interfaces on the Web are different from typical software interfaces because, as designers, we are constrained by the rapidly changing technology, Hyper-Text Markup Language (HTML), its related tools and a lack of robust widgets. Many of these problems may not be optimally solvable, but currently solutions are clearly less than optimal.
The goal of this workshop is to take the "cocktail napkin" interface discussions that commonly occur at conferences and move them into a structured workshop setting to further our understanding of Web interface issues. Issues such as cross-platform compatibility, navigation complexity, object selection and manipulation, and design considerations are relevant.
This workshop requires and encourages active participation of those involved. It is an exciting and bustling atmosphere with design work going on within each small work group. A user-centered design process for facilitating the workshop's activities and paper prototyping will be used to develop potential interface solutions.
In order to prepare for the workshop, design issues are required to be submitted electronically to the workshop organizers by 1 April 1998. Thus, participants are guaranteed that discussions and the results of the workshop will be current and interesting. It is acceptable to submit a short text-only email if the design issue can be expressed accurately. Solutions are not required or expected in the submission. We are looking, as a group, to solve problems that participants find difficult to translate into a Web solution. Knowledge of HTML is expected from all participants, and exposure to other Web technologies is helpful.
More information is available at http://design.softcom.com/workshops/sigchi98.html.
Contact
Richard Miller
SoftCom, Inc.
200 Middlesex Essex Turnpike, Suite 303
Iselin, NJ 08830 USA
Tel: +1 732 283 590, Ext.612
Email: rmiller@softcom.com
Usability research can be a strategic tool that contributes to an organization's business direction, marketing position and overall strategic planning. Human factors professionals can partner with other groups and build cross-functional teams to define usability research programs that help focus product development to achieve key company goals.
This workshop expands on the organizers' previous CHI workshops and panels on corporate strategy and usability research. Strategic usability reaches beyond best practices in product development and design, striving for a role where customer understanding and usability data influence decision-making throughout the organization. In "unpacking strategic usability" we will explore the meaning of "strategic" in both product and organizational contexts.
The workshop will bring together practitioners who:
We solicit case studies of successful and unsuccessful experiences; we'll learn as much or more from unsuccessful efforts. This workshop is limited to 15 participants. In your 3-10 page position paper, describe your organizational environment, what you have done to achieve strategic usability (the methods you used and how well they worked) and any other new ideas for building strategic usability. A template is available for describing organizational environments.
Contact
Stephanie Rosenbaum
Tec-Ed, Inc.
P.O. Box 1905
Ann Arbor, MI 48106 USA
Tel: +1 313 995 1010
Email: stephanie@teced.com
The steady increase in the number of functions in software applications has led to consistent criticism of feature and interface bloat. The sheer number of features challenges interaction designers to make interfaces that communicate the software's potential as well as its visible functions. It charges users with figuring out which of the myriad of features will actually accomplish the tasks they want to do.
This workshop explores three distinct aspects of feature and interface bloat:
Through examples, discussions, formal debate, shared experience with interface design and use, we will try to reach a clear understanding of bloat and finally, a set of recommendations for addressing it. A collaborative paper based on the workshop's discussion and findings will be submitted for publication.
Those interested in this workshop should submit a 1-2 page paper describing their ideas on this problem, specifically, the advantages and disadvantages of expansive software vs. software with a limited set of commonly used features. Please state your position on the issue, based on empirical evidence if possible.
Contact
Leah Kaufman
One Microsoft Way
Redmond, WA 98052-6399 USA
Microsoft Corporation
Tel: +1 425 703 2245
Email: leahk@microsoft.com
Navigation on the Web is different from navigation on "traditional" platforms like Macintosh and Windows. Users of the new platform find a model of navigation that conflicts with the conceptual model they developed on the older platforms. Rather than finding ways for users to cope on this new platform, how can we design Web applications so people can work more easily, with fewer transfer-learning problems?
This topic is becoming more important as the Web is becoming ubiquitous. Good navigation is crucial for the success of applications on this platform. Little work has been done on this topic to date; this workshop should stimulate some good discussion. Workshop members will discuss their experiences and ways to overcome the problems. They will walk away with a concrete understanding of the important differences and with new ideas for designing for the Web.
Submit a 2-4 page position paper including a portfolio of Web navigation problems caused by the differences in navigation on the Web and other platforms. The paper should describe your background and the examples. The examples can be problems that you have solved, or problems that you have come across, with suggestions for change. We will look for a variety of participants who have given significant thought to navigation issues on the Web.
Submissions will be via email, and will be posted on the Web for easy access and discussion.
Contact
Hal Shubin
Interaction Design, Inc.
78 Chilton Street
Belmont, MA 02178 USA
Tel: +1 617 489 6595
Email: hshubin@user.com
Benefits
You will be able to plan and conduct a project using contextual techniques to
gather customer data.
Origins
Update of a highly rated CHI 97 tutorial.
Features
Audience
Anyone interested in putting contextual or customer-centered techniques into
practice in their own projects. Will be most valuable to those with some
knowledge of contextual techniques since it focuses on procedural aspects of
using them and takes knowledge of the techniques for granted.
Presentation
Lecture, demonstration and hands-on exercises.
Instructors
The instructors developed Contextual Design, a customer-centered design process
that extends the contextual inquiry data gathering technique. Dr. Holtzblatt
originated the Contextual Inquiry approach to field data collection and pioneered
its introduction into working engineering teams. She has used customer-centered
processes to design and evaluate software, hardware and business processes. Hugh
Beyer has worked in the industry as programmer, architect and consultant. He has
designed and developed object-oriented repositories and integrated CASE systems,
and has developed processes for using customer data to drive object-oriented
design. They are co-founders of InContext Enterprises Inc., coaching teams to
design products, product strategies and information systems from customer data.
Related Tutorial
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